Frequently Asked Questions
Absolutely – you are always welcome at Woolcock Reynella.
We keep a collection of records of your previous purchases at Woolcock Reynella to provide a detailed, personalised experience for you. No additional accessories are necessary, simply arrive to explore our shop floor and our Customer Care Team will assist you.
Every garment is unique and follows the sizing of its location of creation. Our team are professionally trained to find the perfect fit for your body and our in-house seamstresses can beautifully tailor your garments to your body to ensure your Woolcock Reynella wardrobe caters to you for years to come.
I have an important event, what do I wear?
Our Customer Care Representatives will assist you to find a garment that suits your individual style and existing wardrobe. We have a range of exquisite pieces ideal for both formal and casual occasions. On every visit, you’ll be greeted by a range of staff members for a personalised approach to finding your garment and allowing you to navigate the store floor with expert guidance.
What do I do if my item is damaged or faulty?
We take the utmost care in the storage and packaging of every item in our store. If your item is delivered damaged, please alert our team immediately. Our in-house seamstresses are available to provide their expertise to repair your piece or we will provide you with a replacement or alternative.
We accept EFTPOS (Visa, Mastercard) and Cash as forms of payment for your purchase. Please note, shipped orders will require a shipping fee and to be completed via EFTPOS.